Latihan soal Taking phone message
1. Caller: ... may I speak to Mr.Rudy?
Receptionist: I'm sorry Mr. Rudy has
just left his office ten minutes ago.
a. Hi everyone
b. Hello, My name is Rizky
c. Hello, Rudy's company
d. Hello, Who's speaking
2. Receptionist:.....
Caller: I would like to speak to the sales manager please.
a. Hello, Who's calling?
b. Hello, my name is Eva.
c. Hello, can I help you?
d. Hello, may talk to sales manager please.
3. Caller: Hello this is Neezar.... Could I speak to Mrs. Dessy please?
Receptionist: Sure.
a. I'm from Dimensi Bahasa Inggris
b. May leave a message
c. Who am I talking with
d. Hello my name is Daniel
4. Caller: Hello I'm Karen from Lotty the Italian restaurant.....
Call receiver. I'm so sorry that extension is busy at this moment.
a. May I speak to that extension?
b. Could you connect me to the extension 24?
c. Do you know the extension 24?
d. I'll connect you to extension 24.
5. Caller: Hello, my name is Daryl.
Receptionist: Hello..... Can I help
you?
a. Who is speaking?
b. I am your receptionist.
c. Thanks for calling DBI corporation.
d. DBI corporation.
6. Ferry: Hello... I'm calling from Tech n' Lifestyle Magazine.
Leanna: Hello, Tokichi computer. What
can I do for you Sir?
a. Can speak to Mr. Tokichi
b. Hello, I am Leanna
c. this is Leanna d. this is Ferry
7. Connie: Good morning, I'm Connie.
Sarah: Good morning......
Connie: would like to speak to Mss. Ranti please.
a. Hello, this is Fancy Cafe.
b. Fancy Cafe, how may I direct your
call?
c. Thanks for calling Fancy Cafe.
d. My name is Sarah. will deliver your
message.
8. Tino: Hello, am I calling Blaire Cake n' Bread?
Walter: Hello, yes this is Balire Cake n'Bread......
Tino: Yes, I'm Tino. I would like to check my birthday cake order. Theo rder number is 283. Is the cake ready? Waiter: Yes Sir. your cake is ready.
a. What can do for you?
b. My name is John.
c. Would you like to order a cake?
d. Who is speaking?
9. Manda: Hello, good afternoon. Ferdinand: Helllo, good afternoon. Golden bay hotel...... How may I help you?
a. Who am I talking with?
b. Can I have your name please
c. My name is Ferdinand
d. Is Manda speaking?
10. Tiara: Hello, Ericsson telecommunication. Can I help you?
Pino: would like to speak to Mr.Ericsson please.
Tiara:..... You'll be speaking withi Hm in a sec.
Pino: Thank you.
a. Just a moment please.
b. I'm sorry he is busy at this moment.
c. Can you call back in five minutes.
d. Would you like to leave a message?