In an office
Greetings (Good morning/afternoon/evening).
What can I do for you, Sir/Ma’am?
Could I take your name, please?
Just a moment, please. I’ll see if Mr./Mrs….is free/available?
Have a seat, please.
Would you like something to drink?
I’m sorry, Sir/Ma’am. Mr/Mrs…is not in.
Would you like to leave a message?
In a hotel
Welcome to our hotel.
Hope you enjoy your stay.
Have a nice rest, Sir/Ma’am.
Would you like some help with your luggage?
Here is your key.
Please, check your bill.
In a restaurant
Welcome to our restaurant.
May I take your order, please?
Are you ready to order, Sir/Ma’am?
Can I take your coat, Sir/Ma’am?
Hope you enjoy the food.
In a shop
Can I help you?
May I help you?
Which one fixes you?
Which one do you like?
1 komentar:
do you have any exercise about guest handling?? i do need it for my students in 2nd grade SMK. thank you
Posting Komentar