Conversation: Sample Customer Service Encounters: Speaking Practice

Sample Customer Service Encounters: Speaking Practice

Find an English friend to practise with. Take turns being cashier and customer.

Making a sale (upselling)

Cashier:	I see you've chosen some nice blouses from our fall line. Are you aware of our promotion today?
Customer:	No, actually, I'm not.
Cashier:	All men's and lady's fall tops are on buy one get one free.
Customer:	Oh, that's great.
Cashier:	Would you like to look around some more? There are some great men's dress shirts at the back of the store.
Customer:	No thank you. I can't shop for my husband. He never likes what I pick out for him.
Cashier:	(laughs) So, just these two blouses today then?
Customer:	Yes, that's all for today.