Conversation HANDLING COMPLAIN

Handling a complaint

Cashier:	How was your meal today?
Customer:	Well, the food was good as it always is. We were a bit disappointed in the service tonight, though.
Cashier:	Oh, I'm sorry to hear that. Would you like to fill out a comment card? Or I could get a manager for you.
Customer:	That's okay. We know it's your peak time. We usually try to come a little earlier before the rush.
Cashier:	Well, I'd like to make it up to you. I'm going to give you a discount today. I'll take your drinks and dessert off the bill.
Customer:	Oh, that would be nice. Thank you.
Cashier:	No, thank you. Your satisfaction is important to us. Here's a coupon for your next visit. Please come again.
Customer:	Thank you. We will.