Latihan soal Taking phone message

 Latihan soal Taking phone message 

1. Caller: ... may I speak to Mr.Rudy? 

Receptionist: I'm sorry Mr. Rudy has

just left his office ten minutes ago.

a. Hi everyone

b. Hello, My name is Rizky

c. Hello, Rudy's company 

d. Hello, Who's speaking

2. Receptionist:..... 

Caller: I would like to speak to the sales manager please.

a. Hello, Who's calling?

b. Hello, my name is Eva. 

c. Hello, can I help you?

d. Hello, may talk to sales manager please.

3. Caller: Hello this is Neezar.... Could I speak to Mrs. Dessy please? 

Receptionist: Sure.

a. I'm from Dimensi Bahasa Inggris 

b. May leave a message

c. Who am I talking with

d. Hello my name is Daniel

4. Caller: Hello I'm Karen from Lotty the Italian restaurant.....

Call receiver. I'm so sorry that extension is busy at this moment. 

a. May I speak to that extension?

b. Could you connect me to the extension 24?

c. Do you know the extension 24?

d. I'll connect you to extension 24.

5. Caller: Hello, my name is Daryl.

Receptionist: Hello..... Can I help

you?

a. Who is speaking? 

b. I am your receptionist.

c. Thanks for calling DBI corporation.

d. DBI corporation.

6. Ferry: Hello... I'm calling from Tech n' Lifestyle Magazine.

Leanna: Hello, Tokichi computer. What

can I do for you Sir? 

a. Can speak to Mr. Tokichi

b. Hello, I am Leanna

c. this is Leanna d. this is Ferry

7. Connie: Good morning, I'm Connie.

Sarah: Good morning......

Connie: would like to speak to Mss. Ranti please.

a. Hello, this is Fancy Cafe.

b. Fancy Cafe, how may I direct your

call?

c. Thanks for calling Fancy Cafe.

d. My name is Sarah. will deliver your

message.

8. Tino: Hello, am I calling Blaire Cake n' Bread? 

Walter: Hello, yes this is Balire Cake n'Bread......

Tino: Yes, I'm Tino. I would like to check my birthday cake order. Theo rder number is 283. Is the cake ready? Waiter: Yes Sir. your cake is ready.

a. What can do for you?

b. My name is John.

c. Would you like to order a cake?

d. Who is speaking?

9. Manda: Hello, good afternoon. Ferdinand: Helllo, good afternoon. Golden bay hotel...... How may I help you?

a. Who am I talking with? 

b. Can I have your name please 

c. My name is Ferdinand

d. Is Manda speaking?

10. Tiara: Hello, Ericsson telecommunication. Can I help you?

Pino: would like to speak to Mr.Ericsson please.

Tiara:..... You'll be speaking withi Hm in a sec.

Pino: Thank you.

a. Just a moment please.

b. I'm sorry he is busy at this moment. 

c. Can you call back in five minutes.

d. Would you like to leave a message?

LATIHAN HANDLING TELEPHONE

Choose the correct number A,B, C, or D for each number

1.        Caller : Hello. ...?

Nita : I'm sorry, he is out. Could you call back at four?

Caller : All right. Thank you.

A. Could you speak to Mr. Aziz, please

B. Can I take a message from you

C. Could I speak to Mr. Aziz, please

D. Would you like to call him again                    (UN-SMK-07-20)

2.        Raihana    : …

Mrs. Anni : I’m afraid you have the wrong number, Miss

a.       Hello, is this Mrs. Ita’s house?

b.      Excuse me. Where is Mrs. Kim?

c.       Hello, who’s speaking, please?

d.      Could you tell me where your wife is?

3.        Telephone Message

For : Mr. Graham

Date : 10/6/2000 Time: 12.00

From : Ms. Kim Beverly

Departure of Agriculture

Phone : 555-7501

Message : Please ring him. Urgent. Tell him If I have received his facsimile.

Taken by : Anita

Based on the telephone message form, who's the message for? It's for ...

A. Ms. Kim Beverly

B. Mr. Graham

C. Anita

D. Urgent

E. It's not mentioned                                           (UN-SMK-02-33)

4.        Andi : I will go to Ari's house. Will you accompany me?

Anjas : Oh, I'm sorry I can't. I've already had an appointment.

Mira : What has Andi told you, Anjas?

Anjas : …

A. Anjas has told me that he will go to Ari's house

B. Andi has told me that he will go to Ari's house

C. Andi told Mira that he would go to Ari's house

D. I told him that he refused to go to Ari's house (EBTANAS-SMK-02-32)

5.         Reservation clerk : Elang Persada Airlines, good morning. May I help you?

Arya Pamungkas : Yes, ...................next Tuesday  afternoon?

Reservation clerk : One moment, please…. Yes, there's a  flight at 4:45 p.m. and one at 6:00 p.m.

A.                do you have any  flights to Pontianak

B.                I'd like to reserve a room

C.                Could you tell me how much a return fl ight costs?

D.                You had reserved  double rooms

6.        Operator   :Pemalang Hotel. Can I help you?

        Chandra               : Good morning, . . .

        Operator              : I’m sorry he’s out now. May I have your name, please?

        Chandra               : This is Chandra.

A.    I want to see Mr.Andi.

B.    Can I help you Mr.Andi?

C.    I would like to meet Mr.Andi, please

D.    Could you put me through to Mr.Andi, please?

PART VII.  Directions: In items 21 – 30, each item has four underlined words or phrases, marked (A), (B), (C), (D). You are to identify the one underlined word or phrase that should  be corrected or rewritten, and mark your answer.

This text is for number  7 and 8

Hanif and Alif, don’t forget to submit your assignment to Mr. Aditia at two o’clock this afternoon. Put them into white envelopes.. Mr. Aditia will be expecting us in Room 206. Please be on time. Send me your reply.

( Diana)

7.        What is the purpose of the message?

A.    To remind Hanif to submit his task

B.     To suggest Mr. Aditia to be on time.

C.     To assign Mr. Aditia to wait in Room 206

D.    To ask Hanif to prepare for a white envelope.                  (UN SMA 08/09)

8.        “ Mr. Aditia will be expecting us in Room 206”. The word “us” refers to……

A.    Diana, Putra and Aditia

B.     Hanif, Putra and Aditia

C.     Diana, Hanif and Putra

D.    Diana and Mr. Aditia                                                        (UN SMA 08/09)

This text is for questions 9 to 13

TELEPHONES

What if you want to talk right now to a friend who lives far away? The answer is simple. You pick up your telephone and press some buttons. Next, you hear a ringing sound—one, two, three rings. Then you hear your friend’s voice say, Hello.” Making a phone call seems so easy. But did you ever think about what makes it possible?

When you talk on the phone, your voice is changed into an electric signal that can travel through wires. A plastic disk in the mouthpiece vibrates when you speak. The vibration makes a pattern in an electric field between the plastic disk and a metal disk. The pattern is sent through wires as an electric signal. Just as a telephone can turn a voice into an electric signal, it can also change an electric signal back into a voice. 

When the signals pass through magnets in the earpiece, the magnets vibrate a disk that reproduces the speaker’s voice. When you make a local call, the call travels over wires from your house to the telephone company’s routing station. From there, a computer automatically sends the call to the number you dialed.

Did you know you can call someone on the other side of the world? The call might even be sent into space! Satellites orbiting high above Earth connect calls between distant countries. Some international calls travel along  cables under the sea. Cell phones work by sending a radio signal through the air to a cell tower. The tower sends the signal to the cell phone company, which relays it to another cell phone or through the telephone company to a wired phone.

9.        What does paragraph 2 talk about?

A.    How the cell phone company relays the radio signal.

B.     How the voice changes into an electric signal.

C.     How you make a call to your friend.

D.    How the satellite connects calls.

10.     What changes an electric signal back into a voice?

A.    A wire.          

B.     A plastic disc.           

C.     A telephone.  

D.    A mouthpiece.

Source: https://nooritagunadi.blogspot.com/2019/09/soal-tentang-handling-telephone-dan.html